Returns, Refunds & Cancellations

Last updated: 8 November 2026

At Little Lovely Creations every order is prepared with care. Many of our products are personalised especially for you, so our returns and cancellation terms depend on the type of product purchased.

Personalised & Custom Made Products

Products made to your individual specifications or personalised with names, dates, photographs, wording or other custom details are generally non-returnable and non-refundable for change of mind.

Under applicable consumer law, the standard 14-day cancellation right does not generally apply to these products.

Please double check all personalisation details before placing your order.

If you need to request a change or cancellation, contact us as soon as possible. We will do our best to accommodate your request where possible, although changes may not be possible once production has begun.

This does not affect your statutory rights if an item is faulty, damaged or not as described.

Non Personalised Products

For standard, non personalised products, you generally have the right to cancel your online purchase within 14 days of receiving your order, without giving a reason.

Please contact us within this period to notify us of your decision to cancel.

You must then return the item within 14 days of notifying us.

Items should be returned in their original condition. You may be responsible for any reduction in value caused by handling beyond what is necessary to inspect the product.

Unless otherwise required by law, customers are responsible for the cost of return postage for change-of-mind returns.

Refunds

For eligible cancellations, we will refund the product price and the original standard delivery charge, where applicable.

If you selected a more expensive delivery option, we are not required to refund the additional cost above standard delivery.

Refunds will be processed within 14 days of receiving your cancellation request. We may withhold the refund until the returned goods are received or you provide evidence that they have been sent back.

Refunds will normally be made to your original payment method.

Faulty, Damaged or Incorrect Orders

If your order arrives faulty, damaged or different from what you ordered, please contact us as soon as possible at Info@littlelovelycreations.com.

Where possible, include your order number, a description of the problem and photographs to help us resolve the issue.

We will assess the issue and provide an appropriate remedy in accordance with your statutory consumer rights.

These rights apply to both personalised and non-personalised products and are not limited by our change-of-mind returns policy.

Exchanges

If you would like to request an exchange, please contact us before returning any products.

Exchanges for change of mind are subject to product eligibility and availability. This does not affect your statutory rights.

How to Contact Us

For cancellations, returns, damaged orders or other queries, please email:

Info@littlelovelycreations.com

Please contact us before sending any items back so that we can provide the appropriate return instructions.

Nothing in this policy affects your rights under applicable consumer protection law.